Pioneer In The News
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2006, 2007 and 2008 Best Places to Work in Maine!
For 3 years running, Pioneer Telephone has been chosen as one of the Best Places to Work in Maine!
Pioneer Telephone: Solid Values in a Changing Industry
The telecommunications industry is constantly changing and phone companies seem to merge and change hands every day. Yet Portland-based Pioneer Telephone has managed to double in size over the last five years, while remaining a privately-owned Maine company that is invested in its employees and committed to the community.
Pioneer’s motto: “Simple, straightforward and honest,” guides its approach to business, customer service and employee relations. Perhaps the most noticeable way Pioneer sets itself apart from other telecom companies is by staffing its customer service line with human beings— not automated operators. It also offers interstate calling rates of 2.3 - 3.5 cents per minute that are well below the industry avenge of 5-10 cents per minute. And, unlike some companies that advertise only rates. Pioneer educates consumers on the entire cost of long-distance phone service, including surcharges and fees before making a sale.
Pioneer Telephone extends its commitment to fair and equitable business practices to its employees and experiences low staff turnover as a result Though Pioneer is a small company, it offers its employees the same level of benefits they would encounter at larger companies such as a health and dental plan, a cafeteria plan and a 401(k).
A family-friendly atmosphere prevails at Pioneer Telephone and it starts with its owners, a husband and wife team. Many of the company’s employees work a non-standard schedule so that they can have more time with their children, further their education or do volunteer work. When childcare glitches arise, children are welcome at Pioneer Telephone until other arrangements can be made, and several employees regularly bring their dogs to work.
Each year, Pioneer Telephone sponsors two major company outings for employees and their loved ones. This spring, employees and their families were treated to a catered cruise on Casco Bay, and in the winter employees and their significant others will enjoy an all-expenses-paid two-night stay at a coastal resort.
The company also takes time to reward individual successes and boost employee morale in smaller ways. Through the Pioneer Trails rewards program, employee’s reward one another with certificates for a job well done that can be exchanged for prizes, such as gift cards to local businesses.
The dedication and skill of all of Pioneer Telephone’s employees paid off recently when the company acquired a large residential and business customer base from another carrier. The conversion took place quickly and required a great deal of planning, strategizing and collaboration with the other carrier along with detailed hard work from every department in the company.
In the coming years, Pioneer Telephone will continue to expand its customer base through sales and acquisitions while retaining the company culture that makes it a great place to work. “We are very excited, fortunate and humbled at the same time that our company has been included in the Best Places to Work each year since 2006. We feel our owners, employees and loyal customers are simply the best!” said David Shore, Pioneer Telephone’s director operations.
For more information visit Best Places to Work in Maine
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Pioneer Telephone selected as a PHONE+ Top 50 Channel Program
PHOENIX -- Nov. 5, 2007 -- PHONE+ magazine, a monthly publication of Virgo Publishing LLC for the telecommunications indirect sales channel, is pleased to announce that Pioneer Telephone has been selected as one of its Top 50 Channel Programs. The results of this contest are published in the magazine’s first-ever Channel Program Guide special issue, available now at www.phoneplusmag.com/ebooks. PHONE+ is very proud to honor Pioneer Telephone and the Top 50 Channel Program winners. Pioneer Telephone was selected among hundreds of companies that submitted their channel program details in hopes of being recognized as a Top 50 Channel Program. Voted on by indirect sales partners, the winners represent communications suppliers -- carriers, resellers, master agents and manufacturers – who provide their agents with that extra something -- extra attention, rapid quotes, sales training or special promotions -- that makes agents want to do business with them. “PHONE+ is honored to bestow special recognition upon these standouts. Their support for the indirect channel, and gains in the telecom industry overall, are much appreciated and lauded,” said Mike Saxby, group publisher for PHONE+. In addition to recognizing the Top 50 Channel Programs, the PHONE+ Channel Program Guide special issue features the Top 15 Channel Managers and includes articles that focus on the key traits of a successful channel program and master agency, how to sustain a healthy partner relationship, and the anatomy of an agent agreement. For more information, visit www.phoneplusmag.com. |
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Adelphia Communications to sell long-distance phone service |
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